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Deloitte's Life Sciences & Health Care Blog

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Rate your stay: Strategies hospitals can consider to improve patient experience

by Christine Chang, Research Manager, Deloitte Center for Health Solutions, Deloitte Services LP

In the past, customer experience in many hospitals focused predominantly on the high end of the market: concierge medicine and VIP patients. But customer experience isn’t just a marketing tool and revenue generator focused on providing more cable channels and comfortable chairs to the top one percent. Today, hospitals should consider thinking about the customer experience more broadly – from how patients experience health care even before the point of care,

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Direct from HIMSS17: Customers are driving transformation in health care from the outside in

by David Betts, Principal, Deloitte Consulting LLP

We’ve seen this before—spurred on by technology advances and changing market conditions, customers can gain the upper hand in their relationship with industry. Empowered to choose where and how they transact business, customers often begin to drive transformation from the outside in. Meanwhile, as some industry players struggle to make sense of their customers’ power,

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Direct from HIMSS17: The transformation of customer experience in health care: Moving from incremental change to full steam ahead

by Quinn  Solomon, Principal, Deloitte Digital, Deloitte Consulting LLP

Let’s skip all the stuff you already know:

  • The rising importance of customer experience as a competitive advantage in health care
  • Consumers’ increasing expectations based on their experiences elsewhere
  • The disjointed, uneven experience most consumers report from their health care providers

And so on…

At this point,

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Bringing the laboratory into the home: Innovations in at-home testing

by Doug Beaudoin, Principal, Deloitte Consulting LLP

With the shift from volume to value and emerging technologies that enable remote monitoring, getting care and health care services at home rather than in a medical facility is becoming increasingly common. As the obesity epidemic has risen, tests for sleep apnea are in higher demand, with thousands of sleep clinics around the country poised to help diagnose and treat the condition.

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Collaboration as a key to success in pharmaceutical R&D

by Greg Reh, Vice Chairman, US and Global Life Sciences Leader, Deloitte LLP

Biopharmaceutical companies are increasingly partnering with other health care stakeholders to address scientific and technological challenges, create greater efficiencies in research and development (R&D), and accelerate the development and delivery of new treatments for patients.

In fact, approximately 9,000 new biopharma R&D partnerships were formed between 2005 and 2014 at an annual growth rate of four percent during that ten-year period.1 Many of these partnerships have been focused on fueling scientific discovery.

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The prognosis for health care providers in 2017: Optimism amid change and uncertainty

by Mitch Morris, MD, Vice Chairman and Global Leader, Health Care Sector, Deloitte LLP

They say change is the only constant in life. As we wrap up 2016, this phrase has never felt truer. And heading into 2017, more change is on the horizon – particularly with a new administration looking to make significant changes – for the life sciences and health care industry broadly, and more specifically for health care providers.

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