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Deloitte's Life Sciences & Health Care Blog

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The five Cs of disruption

by Pete Micca, Partner, Deloitte & Touche LLP

What’s shaping the future of health tech investment?

 

Health care technology investment in 2017 appeared to be all about convergence. In fact, there were no health tech IPOs at all that year.1 The focus seemed to be squarely on expanding industry footprints to gain economies of scale and more control over the continuum of health services.

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Winning the patient-centric race

by Chris Zant, Principal, Deloitte Digital, Deloitte Consulting LLP

Digital technology and the pharma-patient relationship

The evolution of digital technology in health care has been truly breathtaking. Once a few devices and apps in the clinical setting seemed revolutionary. We now see a future with a full-scale digital technology uptake with streamlined reimbursement and back office functions as well as ROI measurement.

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Rate your stay: Strategies hospitals can consider to improve patient experience

by Christine Chang, Research Manager, Deloitte Center for Health Solutions, Deloitte Services LP

In the past, customer experience in many hospitals focused predominantly on the high end of the market: concierge medicine and VIP patients. But customer experience isn’t just a marketing tool and revenue generator focused on providing more cable channels and comfortable chairs to the top one percent. Today, hospitals should consider thinking about the customer experience more broadly – from how patients experience health care even before the point of care,

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Direct from HIMSS17: Customers are driving transformation in health care from the outside in

by David Betts, Principal, Deloitte Consulting LLP

We’ve seen this before—spurred on by technology advances and changing market conditions, customers can gain the upper hand in their relationship with industry. Empowered to choose where and how they transact business, customers often begin to drive transformation from the outside in. Meanwhile, as some industry players struggle to make sense of their customers’ power,

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