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Virtual health: Extending the Military Health System’s outreach and reach-back

by Bruce Green, Managing Director, Chief Medical Officer, Deloitte Consulting LLP

As the functional manager of the US Air Force Medical Service and the 20th Air Force Surgeon General, I saw first-hand how digital technologies can extend the outreach and reach-back of the Military Health System (MHS) to improve operating efficiency and the patient experience. One technology which is already demonstrating its value, and which holds even greater promise for the future,

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Outpatient services growth: Ambulatory physicians should be given greater independence

by Bill Fera, Principal, Deloitte Consulting LLP

Historically, the overwhelming majority of health systems have focused their attention (and resources) on inpatient services. This strategy made perfect sense given health care’s procedurally oriented fee-for-service model. Any financial shortcomings on the ambulatory side of the business typically were justified and offset by the ability to direct higher volumes of patients to high-margin services on the inpatient side.

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Virtual health: Neither snow, nor rain, nor distance are barriers to high-quality health care

by Ken Abrams, MD, MBA, Managing Director, National Chief Physician Executive, Deloitte Consulting LLP

The tiny town of Cicely, Alaska, has a health care access problem similar to other communities in remote, sparsely populated locations—it lacks a physician to treat the residents, and the nearest hospital is a 200-mile plane ride away. One day, recently graduated New York City physician Joel Fleischman, M.D.—who intends to practice medicine at a large Anchorage hospital to repay the state for underwriting his education—is assigned to be Cicely’s new general practitioner.

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Robotics process automation could help health care organizations trim costs, improve competitive positioning

by David Yarin, Principal, Deloitte & Touche LLP

Minutes after my son’s high school baseball game ends, or after my daughter’s soccer team trots off the field, a brief news article about the game pops up on my phone. These articles typically have a punchy headline and include highlights from a game that ended minutes earlier. But these articles aren’t written by sports reporters sitting in the stands.

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Understanding patient personas could lead to better treatment adherence, experiences, and outcomes

by Dr. Bruce Green, managing director and chief medical officer, federal practice, Deloitte Consulting LLP; and Jessica Nadler, senior manager, Deloitte Consulting LLP

Understanding patient attitudes and preferences within the context of the patient journey can be central to supporting healthy behaviors and better health outcomes. To improve treatment adherence, health systems and clinicians should know their patient populations beyond demographic and disease information. They should consider getting to know what drives patient decision-making.

Patients are more than their disease—they are people with families and jobs,

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